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Privacy
Privacy
Privacy
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Introduction
Your privacy is important to us. This statement discloses the information practices for our website, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared.
Support2U abides by the Safe Harbor framework as set forth by the United States Department Of Commerce regarding the collection, use and retention of information collected from the European Union by a website on our domain.
Personal information
In general, you can visit our website without telling us who you are and without giving any personal information about yourself. There are times, however, when we or our partners may need information from you.
You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or e-mail id, to correspond with you, to provide you with a subscription. We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will respect your wishes. If you give us personal information about somebody else, such as a spouse or work colleague, we will assume that you have their permission to do so.
Using and Sharing Personal Information
The following paragraphs describe in more detail how we may use your personal information and with whom we may share it. Depending on the type of website you are visiting, one or more of the paragraphs may apply.
Fullfilling your transaction request
If you request something from our website, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfil your request. To help us do this, we may share information, with others, for instance, financial institutions, shipping companies, postal or government authorities (for example, customs authorities) involved in fulfilment. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes.
Marketing use
The information you provide to us on certain websites may also be used by us and selected third parties for marketing purposes. Before we use it, however, we will offer you the opportunity to choose whether or not to have your information used in this way.
Discussion forums and chat rooms
If you participate in an discussion forum or chat room on one of our websites, you should be aware that the information you provide there will be made broadly available to others who have access to that discussion forum or chat room. Also, please recognise that individual forums and chat rooms may have additional rules and conditions. Each participant's opinion on a forum or chat room is his or her own and should not be considered as reflecting our opinion.
Information security and quality
We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality.
Supplementing information
From time to time we may supplement information you give us via a website with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.
Use of suppliers
In some cases we use suppliers to collect, use, analyse and otherwise process information on our behalf. It isour practice to require such suppliers to handle information in a manner consistent with our policies.
Cookies, web beacons and other technologies
We sometimes collect non-identifiable information from visits to our websites to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity on our websites, but we do so in ways that keep the information non-identifiable. This information is sometimes known as "clickstream data." We or others on our behalf may use this data to analyse trends and statistics and to help us provide better customer service.
Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in an non-identifiable format and combine it with other non-identifiable information such as clickstream data. This information is used and analysed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at an individual level. If you do not want your transaction details used in this manner you can disable your cookies.
We collect the information we mentioned in the previous paragraphs through the use of various technologies, including one called "cookies". A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. Some of our pages use cookies, sent byus or our third party vendors, or other technologies to better serve you when you return to the website. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some websites may not work properly.
Some of our websites also use web beacon or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across our websites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These web beacons usually work in conjunction with cookies. If you don't want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies.
If you turn off cookies, web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.
Online advertising
Certain companies help us deliver interactive on-line advertising such as banner ads. These companies may collect and use information about customers to help us better understand the offers, promotions, and types of advertising that are most appealing to our customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, you would prefer that these companies not collect such information, please use the "opt-out" instructions.
Personalised URL-link
On occasion, we may personalise and customise websites for certain visitors. If you visit one of these sites, you may find it customised with references to products and/or services that we believe may be of interest to you, based on your previous interactions with us and information you have provided to us. While you are visiting these websites, we may collect information about your visit to better tailor the site to your interests. An invitation to visit one of these Web sites is usually presented as a personalised URL in an e-mail, a notice on a website registration page, or as a response to you logging on to a certain Web site.
If you choose to visit one of these websites, you are agreeing to let us collect information about your visits and also to its association with other information about you and your relationship with us. If you do not wish your information to be used in this way, do not accept the invitation to visit these sites.
Disclosures required by law
Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.
Privacy technology
Technology will increasingly help give you more control over your personal information. It will also help organisations to manage their privacy practices and policies. As an information technology provider, we support the development of privacy technologies to help achieve these goals and to help create greater trust and confidence in the way personal information is handled.
Notification of changes
This privacy statement was last updated on March 1st 2006 . A notice will be posted on our website home page for 30 days whenever this privacy statement is changed in a material way.
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© 2008 - Support2U, all rights reserved
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